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Title: Retail rage and how frontline employees handle it
Authors: Salomonson, Nicklas
Editors: Hagberg, Johan
Holmberg, Ulrika
Sundström, Malin
Walter, Lars
Department: University of Borås. School of Business and IT
Issue Date: 2012
Citation: Nordic Retail Research: Emerging Diversity
ISBN: 978-91-7246-311-0
Pages: 97-113
Publisher: BAS Publishers
Media type: text
Publication type: book chapter, peer reviewed scientific
Keywords: retail
customer misbehaviour
service encounters
Subject Category: Subject categories::Social Sciences::Economics and Business::Business Administration
Area of Research: Services marketing, service encounters, customer misbehavior
Strategic Research Area: Business and IT
Sustainable development: -
Appears in Collections:Böcker och bokkapitel / Books and book chapters (Business Administration)

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