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Title: Reference Problems in Business Communication - Some aspects related to a business process model
Authors: Lind, Bertil
Department: University College of Borås. School of Business and Informatics
Issue Date: 1998
Series/Report no.: Reports on Business and Informatics
No 1 Fall 1998
Publisher: School of Business and informatics, University College of BorÃ¥s
Media type: Text
Publication type: report
Keywords: business communication
business process model
reference problems
communication theory
business process
Subject Category: Subject categories::Social Sciences::Computer and Information Science::Computer and Information Science
Area of Research: Informatics
Abstract: Business processes contain elements of communication. From some points of view such processes may be seen as intertwined with communication processes. To fully understand the business processes it is therefore necessary to develop an understanding also for communication processes and for the theoretical framework behind them. Such an understanding is also necessary for an adequate development of efficient IT support for business processes, since the aim of such support is often to contribute to meaningful communication between people. Meaningful communication occurs when a receiver has understood a statement fully, that is when he knows under which conditions the statement is acceptable (Habermas 1984). There are different theories presented within the communication area by for example Jürgen Habermas (1984), John R. Searle (1969) and Philip V. Lewis (1987). These theories emphasize the relationship between the different actors in the communication process. Through that it will be possible to determine what information is needed for the different participants and to understand the actions they will undertake. The discussion in this text focuses on the problem of reference when communicating during a business process.
ISSN: 1403-7203
Appears in Collections:Reports in Business and Informatics No 01 1998

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