Continuous Quality Improvement in Higher Education A case study in Engineering School of Boras University

Abstract

This thesis considers “Quality in Higher Education” from different points of view. The aim is to achieve continuous quality improvement in Engineering School of Boras University as a case study. In order to improve quality, the quality criteria and definitions in higher education are discussed. Different improvement methods that have been successfully used to improve quality in Educational systems such as PDCA (Deming wheel) and EFQM (European Foundation for Quality Management) are shortly presented. These methods are applied in Boras University Engineering School to find out the roots problems and main barriers to improve quality, and there are some different solutions suggested to implement in order to achieve continuous quality improvement in this especial department. Although this case is focused on Boras University, the writer believes that the same methods and assessments can be used in any kind of educational organizations.